Privacy Policy
Advanced Laser & Cataract Center of Oklahoma (“ALCOK,” “we,” “us,” or “our”) Website: https://www.www.alcok.com Effective Date: May 11, 2026 Last Updated: May 11, 2026
1. Introduction
Advanced Laser & Cataract Center of Oklahoma (“ALCOK,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://www.www.alcok.com (the “Site”), submit a form, book an appointment, call or text us, or otherwise interact with our digital properties.
This Privacy Policy applies to information collected through our website, marketing communications, and online forms. It does not apply to Protected Health Information (“PHI”) collected, used, or disclosed in connection with the medical care we provide. Our handling of PHI is governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and is described in our separate Notice of Privacy Practices, which is available at our office or upon request
By using the Site or providing your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you fill out a form, request an appointment, take our online self-test, subscribe to communications, or contact us, we may collect:
- Full name
- Email address
- Phone number (mobile and/or landline)
- Mailing address or general location
- Date of birth (when relevant to scheduling)
- Service or procedure of interest (e.g., cataract surgery, lens replacement, EVO ICL, glaucoma evaluation)
- Insurance details, when you choose to provide them
- Any message, comment, or question you submit
- Appointment preferences and scheduling information
2.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
- IP address and approximate geographic location
- Browser type, language, and operating system
- Device type and identifiers
- Pages visited, time on page, links clicked, and referring URL
- Date and time of access
- Cookie and pixel data
2.3 Cookies and Tracking Technologies
The Site uses cookies, web beacons, pixels, and similar tracking technologies to operate, analyze traffic, remember preferences, and support marketing. This includes Google Tag Manager, Google Analytics, Meta (Facebook) Pixel, and tracking provided by our marketing and CRM platforms. You can disable cookies in your browser settings, but parts of the Site may not function properly without them.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and requests for consultations
- Schedule, confirm, reschedule, and remind you of appointments
- Send transactional messages (booking confirmations, intake forms, post-visit follow-ups)
- Send marketing communications about our services, events, and educational content (only with appropriate consent)
- Improve the Site, our patient experience, and our marketing efforts
- Measure ad performance and remarket to prior visitors
- Comply with legal, regulatory, and recordkeeping obligations
- Protect against fraud, abuse, and unauthorized activity
4. SMS / Text Messaging Program
4.1 Consent
By providing your mobile number on any ALCOK form, web chat, online booking widget, or by texting us first, you expressly consent to receive text messages from ALCOK at the number you provide. These messages may be sent using an automatic telephone dialing system or other automated technology. Consent to receive marketing texts is not a condition of purchasing any service or receiving care.
Message categories may include:
- Appointment confirmations, reminders, and changes
- Intake paperwork and pre-operative instructions
- Post-operative follow-ups
- Customer care responses
- Promotional offers, events, and educational content (marketing texts only sent with separate opt-in)
4.2 Message Frequency
Message frequency varies based on your interaction with us. You may receive recurring messages.
4.3 Message and Data Rates
Standard message and data rates may apply per your mobile carrier plan. ALCOK does not charge for SMS messages, but your carrier may.
4.4 HELP and STOP
- Text HELP to any ALCOK message for assistance, or contact us at (405) 755-7700.
- Text STOP to any ALCOK message to unsubscribe at any time. After you text STOP, you will receive one final message confirming your unsubscribe. After that, you will not receive additional SMS messages from us unless you opt back in.
4.5 Carriers
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, US Cellular, MetroPCS, and other major and minor carriers. Carriers are not liable for delayed or undelivered messages.
4.6 No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our messaging program (such as our SMS service provider) is permitted only to deliver the messages you have requested. All other categories — text messaging originator opt-in data, consent records, phone numbers collected for SMS — exclude sharing with third parties and affiliates.
5. Email Communications
If you provide your email address, you may receive transactional and marketing emails from ALCOK. Every marketing email includes an “unsubscribe” link in the footer. You may also email us at contactus@advancedokc.com to be removed from email marketing lists. Transactional emails related to your care or appointments may continue regardless of marketing preferences.
6. Third-Party Service Providers
We rely on trusted third-party vendors to operate our website, communications, and patient experience. These may include:
- GoHighLevel (HighLevel, Inc.) — CRM, forms, scheduling, SMS, and email automation
- Klara — Appointment scheduling and patient messaging
- Typeform — Online self-tests and questionnaires
- Google (Analytics, Tag Manager, Ads) — Analytics and advertising
- Meta (Facebook, Instagram) — Advertising and social engagement
- YouTube — Video hosting
- Hosting, email, and security providers
These vendors only access the information needed to perform their services and are contractually obligated to safeguard it. We do not sell your personal information.
7. Sharing & Selling Information
We may share information:
- With our employees, doctors, and authorized staff for the purposes described above
- With service providers under confidentiality obligations (see Section 6)
- When required by law, subpoena, court order, or governmental request
- To protect the rights, safety, or property of ALCOK, our patients, or others
- In connection with a business transition such as a merger, acquisition, or asset sale
- With your consent or at your direction
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
8. HIPAA and Protected Health Information
ALCOK is a healthcare provider subject to HIPAA. Information that qualifies as PHI — including details about your medical conditions, treatment, payment for care, and your relationship with us as a patient — is handled under our Notice of Privacy Practices, not this Privacy Policy. Please do not transmit detailed health information through our website forms, chat, SMS, or email, as these channels are not secured for PHI. To communicate sensitive health information, please call our office or use the patient portal we provide.
9. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, and unauthorized access. No internet transmission is completely secure, however, and we cannot guarantee absolute security.
10. Children’s Privacy
The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can delete it.
11. Your Rights and Choices
Depending on where you reside, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information, subject to legal and recordkeeping exceptions
- Opt out of marketing emails and SMS at any time
- Opt out of certain cookies through your browser settings
- Withdraw consent where consent is the basis for processing
To exercise these rights, contact us using the details in Section 14.
12. Data Retention
We retain your information for as long as needed to provide services, comply with legal obligations (including medical record retention laws in Oklahoma), resolve disputes, and enforce our agreements. Medical records are retained per applicable state and federal regulations independent of this policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our information practices, contact us:
Advanced Laser & Cataract Center of Oklahoma 11308 N Pennsylvania Ave Oklahoma City, OK 73120 Phone: (405) 755-7700 Fax: (405) 751-6921 Email: contactus@advancedokc.com Website: https://www.www.alcok.com